Thursday, February 4, 2010

Toyota Answers FAQs Regarding the Sticking Accelerator Pedal and Floor Mat Pedal Entrapment Recalls


Which models are involved in the sticking accelerator pedal recall/stop sale?
Toyota’s accelerator pedal recall and suspension of sales is confined to the following Toyota Division vehicles:

• Certain 2009-2010 RAV4*,
• Certain 2009-2010 Corolla*,
• 2009-2010 Matrix,
• 2005-2010 Avalon,
• Certain 2007-2010 Camry*,
• Certain 2010 Highlander*,
• 2007-2010 Tundra,
• 2008-2010 Sequoia

*Highlander hybrids and Camry hybrids are not involved in this action and will remain for sale. Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not involved.

What is a “VIN” and how do I find it on my automobile?
A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard.

In addition, the VIN number is also located on a sticker on the driver’s side pillar, with the tire inflation information and on the vehicle’s registration.

What is the solution Toyota announced to fix sticking accelerator pedals?Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.

How long will it take for a dealer to repair my automobile?
The actual repair involves about 30 minutes’ work.


Which models are involved in the floor mat pedal entrapment recall?
2007 - 2010 Camry
2005 - 2010 Avalon
2004 - 2009 Prius
2005 - 2010 Tacoma
2007 - 2010 Tundra
2008 - 2010 Highlander
2009 - 2010 Corolla
2009 - 2010 Venza
2009 - 2010 Matrix

2006 - 2010 IS 250
2006 - 2010 IS 350
2007 - 2010 ES 350


What are the differences between the recalls?
There are two different recalls. Some vehicles are involved in both.

Sticking Pedal Accelerator Recall: In rare instances, over time, and under certain environmental conditions, there is a possibility that certain accelerator pedal mechanisms may mechanically stick in a partially depressed position or return slowly to idle position.

Potential Floor Mat Interference with Accelerator Pedal Recall: This condition is the potential for an unsecured or incompatible driver’s floor mat to interfere with or entrap the accelerator pedal and cause it to get stuck in the wide open position. Toyota has determined that this condition can occur in vehicles in which the driver’s side floor mat is not compatible with the vehicle and/or is not properly secured.

What models are involved in both the sticking pedal and floor mat entrapment recalls?
Certain 2007-2010 Camry*
Certain 2009-2010 Corolla*
2009-2010 Matrix
2005-2010 Avalon
Certain 2010 Highlander*
2007-2010 Tundra

* Sticking Accelerator Pedal Recall - Highlander hybrids and Camry hybrids are not involved in this action. Further, Camry, Corolla and Highlander vehicles with VINs that begin with "J" are not involved in this action.

What should I do if I still have questions or concerns?
If you still have questions or concerns that have not been addressed here, please contact the Toyota Customer Experience Center at 1-800-331-4331.

The Toyota Customer Experience Center hours are:
Monday - Friday, 5:00 a.m. - 6:00 p.m. PST
Saturday, 7:00 a.m. - 4:00 p.m. PST
Read full story at Toyota's pressroom

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